The "yes, no, maybe" client will struggle with them all. What are your thoughts?"ĭecisions, decisions. ![]() "I think this is a good option, but I feel like it can be even better, but I am not sure how I feel. It's also important to keep in mind that, while it's important to follow up, do not waste your time chasing them down. When the contact is waning, reaffirm that the timeline established is important to their success. A contract can often be the key to keeping clients and yourself on task and at the table. The fix: It is important to set expectations clearly and in writing from the beginning. Be warned: if not handled properly, Thy NYCMNYD can easily turn into a postponer with delayed calls and meetings turning into confusion and missed deadlines. They will often reach out absentmindedly without a clear grasp of where the product is because of their disappearance. Instead, this describes a client that appears enthusiastic and ready to work out of the gate, only to disappear when questions arise or reviews are needed. Tricky to detect, The NYCMNYD can often be mistaken for the urgent client at first glance. Let's jump on a call as soon as we can and I'll take care of the invoice by today." ![]() The "NYCMNYD" (Now you see me, now you don't) client From there, create a deadline that meets everyone's needs. If there's no real fire to put out, assure the client that you can create both quality and efficiency with just a little extra time. The fix: What's the rush? Find out from the beginning if this is a matter of true urgency or client impatience. This all results in a compromise of quality for the sake of a manufactured deadline. Often, an urgent client's demands involve sacrificing weekends or evenings and can often disappear after submission. ![]() They want it done right away - even if there is no justification for the speed. Some projects genuinely need to get done fast, but the urgent client is a rebel without a cause. "Can we get this all done ASAP? It's extremely important because I have to submit everything by the end of the week and can't miss the deadline." Related: 4 Types of Clients Your Growing Business Can't Afford to Work With 4. While it's important to hear them out, it's equally important to remember that you are there for a reason. Instill confidence and trust with set checkpoints. Establish early on that you are the expert, and that your purpose is to take their vision and run with it in ways that they cannot. The fix: Much like the VIP, it's important to set boundaries. This client is notoriously hard to satisfy, even when they hang on every detail from start to finish. They will try to stay on top of you throughout the entire process, often questioning tiny details, checking your work against their own experts, and wanting near-constant updates. A micromanager has a hard time acknowledging this distinction. "Hey (just) checking in to make sure everything is going well, I texted you last night and haven't heard back."Īs experts in the field, we are hired to complete a job that our clients cannot complete themselves. At the same time, be prepared to walk away from these types of clients if they continue to make you feel inferior and don't value your role. You are most effective with a focused objective. These specific appointments also set the appropriate timeframe for client contacts. By setting specific touchpoints with the client, you are acknowledging the importance of their project to you. ![]() The fix: It is possible to demonstrate that your client is a priority while still setting boundaries and space for your other projects. These are the clients who make you feel like you are always on the edge of losing the job if you do not meet their high standards. After all, what could be more important? VIP status often goes hand in hand with the "I have other options" attitude. This is most apparent in the frequent, often repetitive and unnecessary, communications, and typically come with an expectation of an immediate reply. They tend to position themselves in a manner that demands your sole focus. I will pay for everything once the work is done."Įvery client is important, but the VIP wishes to be placed above all others. "I decided to hire you for this, but don't let me down because I can take my business elsewhere. The "VIP" and its counterpart - "I have other options"
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